FAQs
How long will it take for my order to ship and be delivered?
Orders are processed quickly, typically within 1-2 business days. While we strive for fast shipping, occasional delays may occur. On average, orders are delivered within 4-7 business days. Any exceptions or extended shipping times will be noted on the product page.
What is your return policy?
We offer a 30-day return policy, meaning you have 30 days from receiving your order to request a return.
Do you offer free returns?
If your product arrives defective or incorrect, we will cover the return shipping cost. However, if you are returning an item for any other reason, such as a change of mind, you will be responsible for the actual return shipping cost.
What payment methods do you accept?
For your convenience, we accept:
- Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
- Digital Wallets (Apple Pay, Google Pay)
- PayPal Express
Can I cancel my order?
Yes, you can cancel any order for a full refund before it has shipped. If you need to cancel, contact us immediately at support@therobozone.com. Once an order has been shipped, our 30-day return policy applies.
What should I do if my product arrives damaged?
Please inspect your order upon delivery. If damage is visible, note it when signing for the package or write "suspect damage" if you’re unable to inspect it immediately. If your product arrives damaged, email photos to support@therobozone.com, and we will arrange a replacement or compensation.
How do I place an order?
To order online:
- Click “Add to Cart” on your chosen product.
- Proceed to checkout and enter your shipping and billing details.
- Complete your purchase.
Prefer to order by phone? Call us at (888) 814 2007.
Once your order is placed, you’ll receive an order confirmation email, and we will start processing it right away.
How will I know when my order has shipped?
After placing your order, you’ll receive an order confirmation email with your billing and shipping details. Once your order ships, we will send another email with a tracking number so you can monitor its progress.
Will I receive an order confirmation email?
Yes! A confirmation email will be sent to the email address you provide at checkout. We recommend saving this email for your records. Please ensure your email is entered correctly to receive all updates.
Can I modify my order after placing it?
Yes! You can modify your order at no extra cost before it ships. Email us at support@therobozone.com with your request. If any price adjustments are needed, we will issue a refund or send a custom invoice.
For urgent modifications or order status updates, contact us at (888) 814 2007.