Shipping Policy

Thank you for choosing TheRoboZone! We are dedicated to ensuring your orders are delivered promptly and efficiently. Below are the details of our shipping policies and processes:

Shipping Costs

  • Free shipping on all U.S. orders over $100.
  • Flat-rate shipping of $15 for orders under $100.

Order Cutoff Time

Orders must be placed by 6:00 PM EST (Monday - Friday) to be processed on the same business day.

Processing & Transit Times

  • Processing Time: Orders are processed within 1-2 business days.
  • Delivery Time: Most orders arrive within 4-7 business days.

Shipping Methods

  • Orders are shipped via trusted third-party freight carriers.
  • Large items may be delivered using 18-wheeler trucks.
  • Freight-shipped orders require curbside delivery appointments—we will contact you to schedule. Ensure your phone number at checkout is accurate for scheduling.

Order Confirmation & Tracking

  • After placing your order, you will receive an order confirmation email.
  • Once shipped, you’ll receive a tracking number and a link to track your package.

Address Changes

If you need to update your shipping address, contact us within 24 hours of placing your order.

Cancellations

  • Orders can be canceled anytime before they ship.
  • If an order has already been shipped, refer to our refund policy.

Damages & Issues

  • Inspect your items upon arrival.
  • If you receive a defective, damaged, or incorrect item, contact us immediately so we can resolve the issue.
  • We cover return shipping for defective or incorrect items.

Contact Us

For any questions or assistance, feel free to reach out to our customer support team: