Returns & Refunds Policy

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through TheRoboZone website located at https://therobozone.com.

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

3. Return Eligibility

Customers in the United States have the right to return products within 30 days of receiving the order, subject to the following conditions.

3.1 Conditions for Return

  • Unused and Undamaged: Item must be unused, undamaged, and in the same condition as received.

  • Original Packaging: Must be in original packaging with all labels/tags attached.

  • Proof of Purchase: A receipt or order confirmation is required.

4. Return Process

4.1 Initiating a Return

  • Email support@therobozone.com or call +1 (888) 814-2007 within 30 days of receiving your order.

  • Provide order number and reason for return.

  • If approved, we will provide instructions and, when applicable, a Return Merchandise Authorization (RMA).

4.2 Preparing Your Return

  • Securely pack the item in its original packaging with all accessories/manuals.

  • Include the return authorization form.

  • Attach the provided return shipping label (if applicable).

4.3 Shipping the Return

  • Returns accepted by mail only.

  • Ship within 7 days of receiving return authorization using a trackable method.

5. Return Shipping Costs

  • No costs to the customer for return shipping (covered by TheRoboZone)

  • For details on shipping and delivery times, please see our Shipping Policy.

6. Specific Return and Refund Conditions

6.1 Change of Mind Returns

  • Eligible within 30 days if unused and in original packaging.

  • Refund will be issued to the original payment method, minus a 25% restocking fee.

6.2 Defective or Damaged Goods

  • Notify us within 48 hours of delivery.

  • Provide photos or videos of the defect/damage.

  • We will offer a replacement or full refund once the item is returned.

6.3 Incorrect Product Received

  • Inform us immediately.

  • Customers must return the product at no cost to the customer, we will provide a prepaid return shipping label. Once received, we will send the correct item at no additional cost

6.4 Order Never Arrived

  • Contact us if your product does not arrive within estimated delivery time.

  • If confirmed lost, we will issue a refund or replacement.

6.5 Order Cancellation

  • Before shipment: Full refund.

  • After shipment: Follow return procedure.

  • For cancellation terms, please see our Cancellation Policy.

7. Exceptions

The following are non-returnable:

  • Custom or personalized products

  • Perishable goods

  • Intimate/sanitary goods (unless unopened/unused)

  • Gift cards & downloadable software

8. Refunds

  • Refunds issued after inspection of returned item.

  • Notification of approval/rejection will be sent by email.

  • Refunds processed to original payment method within 3–5 business days.

  • Up to 14 days for funds to appear depending on bank/card issuer.

9. Exchanges

  • Exchanges accepted only if the item is defective, damaged, or incorrect.

  • Exchange is for the same product.

  • No costs to the customer for return shipping (covered by TheRoboZone)

10. Timelines

  • Return Window: 30 days

  • Processing: Refund processed within 3-5 business days of approval.

  • Refund Period: Up to 14 days for funds to appear depending on bank/card issuer.

11. Legal Rights

This Return and Refund Policy does not affect any statutory rights under applicable law.

Contact Us

For any questions or assistance, feel free to reach out to our customer support team: