Returns & Refunds Policy

At TheRoboZone, we strive to provide a hassle-free return process. Please review the following return conditions and procedures:

Return Conditions

  • We offer a 30-day return policy, meaning you have 30 days from the date of receipt to request a return.
  • Items must be unused, unworn, with tags, and in their original packaging to be eligible for a return.
  • Proof of purchase, such as a receipt or order confirmation, is required.

Return Process

  • To initiate a return, contact us at support@therobozone.com.
  • If your return is approved, we will provide detailed instructions on how and where to send your package.
  • Returns sent without prior approval will not be accepted.

Return Shipping Costs

  • If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping cost.
  • If returning due to customer remorse (e.g., changing your mind), you will be responsible for return shipping costs.

Restocking Fee

  • A 25% restocking fee applies to all returned items.

Return Method

  • We only accept returns by mail—in-person returns are not available.

Return Labels

  • If returning a damaged or defective item, contact us at support@therobozone.com to receive a return label via email. Simply download and print the label for use.

Refunds

  • Once we receive and inspect your return, we will notify you of approval or rejection via email.
  • If approved, the refund will be issued to your original payment method within 3-5 business days.

Late or Missing Refunds

  • If you haven’t received your refund:
    1. Check your bank account again.
    2. Contact your credit card company—it may take time for the refund to be officially posted.
    3. Contact your bank, as processing times may cause delays.
    4. If you’ve done all of this and still haven’t received your refund, reach out to us at support@therobozone.com.

Damages & Issues

  • Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately so we can address the issue.

Exchanges

  • We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at support@therobozone.com.

Address Changes

  • To update your shipping address, contact us within 24 hours of placing your order.

For any questions or further assistance, please contact our support team.

Company Name: TheRoboZone
Phone: (888) 814 2007
Email: support@therobozone.com
Address: 74 E Glenwood Ave Unit #5810, Smyrna, DE 19977