Warranty Information

Product Warranties

At TheRoboZone, we stand behind the quality of every product we sell. All products that include a manufacturer warranty are fully covered under the terms and conditions set by their respective manufacturers. Each product's warranty terms, duration, and coverage may vary depending on the manufacturer, but we're here to help you navigate the process.

How Warranties Work

When you purchase a product from TheRoboZone that includes a manufacturer warranty, you are entitled to warranty service as outlined by the product's manufacturer. TheRoboZone acts as a facilitator to help you connect with the manufacturer to process your warranty claim.

What's Covered

Warranty coverage varies by manufacturer and product. Common warranty coverage typically includes:

  • Defects in materials or workmanship
  • Manufacturing defects
  • Component failures under normal use

Please note that most manufacturer warranties do not cover:

  • Normal wear and tear
  • Damage from misuse or abuse
  • Unauthorized modifications or repairs
  • Accidental damage
  • Cosmetic damage that doesn't affect functionality

Filing a Warranty Claim

If you believe your product has a defect covered under the manufacturer's warranty, please contact us within 30 days of discovering the issue. We will work directly with the manufacturer on your behalf to process your claim.

To file a warranty claim, you'll need to:

  1. Contact TheRoboZone through one of the following methods:
  2. Provide the following information:
    • Your order number
    • Product name and model number
    • Description of the issue or defect
    • Photos or videos of the issue (if applicable)
    • Proof of purchase (if you no longer have your order number)
  3. Our team will review your claim and coordinate with the manufacturer to determine the next steps, which may include repair, replacement, or other remedies as determined by the manufacturer's warranty policy.

Warranty Duration

Warranty periods vary by product and manufacturer. Common warranty periods range from 90 days to lifetime warranties, depending on the product. For specific warranty information about your product, please refer to the product documentation or contact us with your product details.

Response Time

Once you submit a warranty claim, we will contact you within 1-2 business day. Processing time for warranty claims varies depending on the manufacturer's policies and procedures.

Questions?

If you have questions about warranty coverage for a specific product or need assistance with a warranty claim, our team is ready to help. Contact us at support@therobozone.com or call (888) 814-2007, and we'll make the warranty process as smooth as possible.

This warranty information is provided as a general guide. Specific warranty terms and conditions are determined by each product's manufacturer. TheRoboZone facilitates warranty claims but final warranty decisions are made by the respective manufacturers.