Shipping policy

Thank you for choosing TheRoboZone! We are dedicated to ensuring your orders are delivered promptly and efficiently. Below are the details of our shipping policies and processes:

Shipping Costs

  • Free shipping on all U.S. orders over $100.
  • Flat-rate shipping of $15 for orders under $100.

Order Cutoff Time

Orders must be placed by 6:00 PM EST (Monday - Saturday) to be processed on the same business day.

Processing & Transit Times

  • Processing Time: Orders are processed within 1–2 business days.

  • Delivery Time: Typical delivery is 4–7 business days, depending on the product and location. Some freight shipments may arrive sooner or take longer depending on the carrier and delivery location.

  • For cancellation options before shipment, please see our Cancellation Policy.

Shipping Methods

  • Orders are shipped via trusted third-party freight carriers.
  • Large items may be delivered using 18-wheeler trucks.
  • Freight-shipped orders require curbside delivery appointments—we will contact you to schedule. Ensure your phone number at checkout is accurate for scheduling.

Order Confirmation & Tracking

  • After placing your order, you will receive an order confirmation email.
  • Once shipped, you’ll receive a tracking number and a link to track your package.

Address Changes

If you need to update your shipping address, contact us within 24 hours of placing your order.

Cancellations

  • Orders can be canceled anytime before they ship.
  • If an order has already been shipped, refer to our refund policy for next steps.

Damages & Issues

  • Inspect your items upon arrival.
  • If your order arrives damaged or incorrect, please follow the steps outlined in our return & refund policy.
  • If you receive a defective, damaged, or incorrect item, contact us immediately so we can resolve the issue.

Contact Us

For any questions or assistance, feel free to reach out to our customer support team:

  • Company Name: TheRoboZone
  • Phone: (888) 814 2007
  • Email: support@therobozone.com
  • Address: 4654 Duncan Road, Erie, PA 16505 (Not open to public visits)
  • Business Hours: Monday to Saturday, 9 AM to 6 PM EST