Lymow One Plus Robotic Lawn Mower

I ordered this after seeing some promising reviews on YouTube, that I ultimately found were by reviewers who had been sent one for free and receive a commission if you buy through their affiliate link. That part doesn’t matter to me, but I think it hides the true scale of problems people have been having with these mowers. I decided to give it a chance anyway. The design, with tracks and actual mower blades, drew me to it. I wasn’t enticed by ones that use the little razor blades.

Purchase was easy enough, and the package arrived in good condition within a few business days. Initial setup was fine, and the mower did a firmware right out of the box. I installed the RTK antenna and base, mapped out my yard, and set it loose. I was impressed with the performance it had mowing. It tracked straight and didn’t miss much of anything. I noticed it didn’t get very close to the perimeter, but after realizing it was a setting for it to do that, it did fine. I was able to do 3/4 zones the first day I had it before it got dark. It mowed and returned to its dock without issue.

The next day after I got home from work, I wanted to fine tune the zones before turning it loose to finish the yard and touch up the areas it did the day prior. It would not link to Bluetooth to allow for driving. I assumed it had timed out or something, so I rebooted the mower, the app, and nothing. Same with the WiFi connection. The user guide does not have much in the way at all for troubleshooting, and you would think the device itself would have more options or data on the screen to help figure out the status or reset. It does not have any of that. Everything must be done through the app. The app is useless if it doesn’t connect.

I combed through the internet and tried everything I came across, with the last suggestion I got to try being to unpair the mower from the app and try to start fresh. DO NOT DO THIS if you ever experience this issue. It likely will not reconnect and customer service will have nothing to go on. Customer service has been lacking at best. I tried contacting Lymow through email, which is the only method available, and finally reached out to TheRoboZone for assistance. They forwarded my info to what I assume was another inbox, with a request to expedite. I then started receiving an average of one email a day on the issue, usually between 1am and 2am. I received a request to chat via WhatsApp and ended up video chatting with someone in China at 2am trying to troubleshoot it. Ultimately they determined there was nothing that could be done, and a couple of days later they sent a return label for an exchange. I am currently waiting on a replacement, and I am hopeful that the new one lives up to expectations. I love the concept of this mower compared to most others, and want to give it a fair chance. But at nearly $3000, this should be a more polished product with traditional customer support. I understand products malfunction, but you don’t have to search very far to find the level of problems customers have with it. There’s no reason to not have a customer service line to support American time zones and to help solve issues more quickly than a week.

First, if you are considering a Lymow, go outside and look up and around. The clearer your view of the sky, the better. If there is a lot of tree cover, this mower will not be happy and will probably mow your flower bed down!

The initial setup is not easy; finding the perfect RTK position can prove to be challenging. It is definitely not a set-it-and-forget-it machine. It requires reconnecting to the satellites prior to each start, but only takes a minute when you realize it has to be done. If you are the type that mows once a week and takes 2 inches off at a time, the One Plus will do that, but only for a short time without overheating the cutting motors.

The easy part! Once the RTK is set properly and you learn the initialization process and get into the mindset that a little off every day or every other day, then you can customize every part of your yard to speed, height, and custom stripe angle. You can sit back with your favorite beverage and have results that will make your neighbors mad!

Now, about Robozone: they had the lowest advertised price. I talked to Jarrod multiple times in email. He was able to look at a satellite view of my house and help me have a good RTK position and some realistic expectations for mowing in my back with tree cover. After three days, and my mower was still in transit, I noticed that their price had changed by $150.00, and I asked if that could be given back. After tough negotiating, we agreed to $75.00. Ultimately, they never gave it to me, and a stiff 25% return fee made me keep it. Speaking of money, this is a paid for an honest review: $25.00 for the review and $10 for including pictures. I don't expect to receive that $35.00 though.

I like the heavier blades