ROLA PetPal Robot Pet Companion

At TheRoboZone, we are committed to providing you with the best prices available online. If you find a lower price for the same product from another online store, let us know, and we’ll not only match it—we’ll beat it. Your confidence in getting the best deal is our priority.

Our Price Match Guarantee has the following conditions:

• Promotions such as rebates or "buy one, get one free" offers are excluded.
• The competing website must not be a discount or auction platform (e.g., eBay).
• The competitor must be an Authorized Retailer of the product.
• The price match includes item cost, applicable taxes, and shipping charges.
• Price matches are not applicable for exchange orders or replacement items.

Please note: Certain exclusions may apply.

If you have any questions or wish to submit a price match request, contact us at support@therobozone.com.

Return Time Frame:
You can return items within 30 days of purchase. Unfortunately, we cannot accept returns beyond this period.

Shipping Costs:
If you received a defective or incorrect item, we’ll cover the return shipping costs.
For returns due to a change of mind, the customer is responsible for return shipping costs.

Defective or Damaged Products:
If your item arrives damaged or defective, contact us within 30 days. We’ll arrange the return at no cost to you. Once the item is returned and inspected, we’ll provide a replacement or a full refund, including any shipping costs you paid.

Change of Mind Returns:
If you decide to return an item for personal reasons, ensure it is unused and in its original packaging. Once the item is received and inspected, we’ll issue a refund for the product’s cost, excluding the original shipping charges. Return shipping costs will also be the customer’s responsibility.

Refunds:
Once we receive and inspect the returned item, we’ll notify you via email. Refunds will be processed to your original payment method within 7 business days. Note that your bank or card issuer may take additional time to reflect the refund.
If you don’t see the refund within 10 business days after confirmation, please contact us at support@therobozone.com.

Restocking Fee:
A restocking fee may apply in certain situations. If applicable, we’ll communicate this clearly during the return process.

For any questions or assistance with returns or refunds, feel free to reach out to our friendly Customer Support team:

Email: support@therobozone.com